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Polycom Introduces New Adoption Services Aimed at Making Video Collaboration Ubiquitous in Corporate Work Environments
Posted on Monday, September 10, 2012
Based on Innovative New Methodology, Polycom Adoption Services Help Accelerate Return on Investment from Polycom RealPresence Video Solutions
 
SAN JOSE, Calif. - Sep 06, 2012 : Polycom, Inc. (Nasdaq: PLCM), the global leader in open standards-based unified communications, today unveiled Polycom Adoption Services, four new services designed to help enterprises rapidly accelerate user adoption and the returns on their investments of Polycom® RealPresence® video solutions, whether on the go or in a home office, work office, conference room, or immersive telepresence theater.
 
Polycom Adoption Services are built around an innovative adoption methodology developed by Polycom. The services incorporate best practices that have been proven to broaden adoption of Polycom® RealPresence® video collaboration solutions among customers, partners and employees.
 
For organizations looking to accelerate their rate of return from any enterprise deployment, including video collaboration solutions, widespread user adoption is essential. Surveys have found that user adoption is far and away the most important factor for realizing value from an investment in any enterprise solution.1
 
Once video collaboration becomes part of a company’s daily workflow, bottom-line benefits, such as increased productivity and reduced travel and op-ex, add up quickly. In fact, customers report that Polycom video collaboration saves them an average of 24 percent in sales-related costs and 30 percent in travel costs, while accelerating time-to-market an average of 24 percent.2 These and other benefits typically pay for a Polycom solution within a year or less. At the same time, users themselves quickly discover that embracing video collaboration saves them time, reduces their business travel, enables them to communicate more effectively and make more informed decisions, and allows them to achieve better work-life balance by reducing time spent away from home.
 
Enabling a Cultural Shift by Focusing on the User Experience
Polycom Adoption Services address essential aspects of adoption to deliver an optimal user experience from the first moments of planning through implementation and widespread use. The new adoption services are:
  • Adoption Consulting. To establish a framework for adoption, Polycom consultants conduct surveys and interviews to assess business needs, objectives, and the technology environment, as well as individual user needs to help create the solution design that enables a simple and reliable user experience that is essential for successful adoption. They also work with customers to produce an action plan and to identify a tool for measuring adoption over time. 
  • Adoption Portal. This service offers a scalable, cost-effective, and user-friendly alternative to expensive and unwieldy on-site training. Adoption Portal is a turnkey package for creating a customized online user resource that features an array of video tutorials, how-tos, FAQs, and other content illustrating how users can make video collaboration part of their everyday workflow.
  • Adoption Campaign. Enterprises can accelerate adoption by engaging users with a promotional campaign that reinforces the value and advantages of video collaboration. Polycom provides customizable banners, posters, videos and email communications – all echoing a “Go Video” theme while directing users to the company’s video portal.
  • RealPresence Analytics. This cloud-based service is built around an easy-to-use reporting solution that helps accurately gauge adoption through in-depth measurement and analysis. Easily customized reports track adoption across several metrics, and advanced analytics help inform ongoing planning and resource allocation plans by enabling customers to identify usage patterns, service quality and cost trends.
A Holistic Approach to Adoption Across the Enterprise
The four new services augment Polycom’s existing technology optimization services, which help customers ensure that their network, infrastructure and video environments are capable of meeting the needs of users. By engaging expert support from Polycom or one of its partners, customers can achieve a 360-degree approach to adoption across the enterprise. Polycom’s Global Services organization also offers a full range of services to maximize customers’ ROI throughout the product lifecycle, from design and deployment to maintenance, management (including managing integration with Microsoft Lync, IBM Sametime and other UC platforms), and optimization of existing solutions.
 
“Today, Polycom sets a new standard by introducing new services specifically devoted to helping customers create a culture of collaboration across their enterprise and, in doing so, accelerate user adoption and their ROI from Polycom RealPresence solutions,” said Sudhakar Ramakrishna, Polycom’s president of products and services. “Polycom Adoption Services, and the methodology on which they are based, focus on the user experience from the earliest planning phase through implementation and beyond.”
 
Polycom RealPresence video solutions – which range from mobile apps and desktop software to group video systems and immersive theaters – are powered by the Polycom RealPresence Platform. The RealPresence Platform – the most comprehensive and interoperable UC infrastructure for universal video collaboration – provides robust provisioning, management, scalability, reliability, flexibility, and security. Because of Polycom's focus on interoperability, the RealPresence Platform transforms islands of fragmented communications systems into a seamless culture of collaboration, with enterprise-grade video easily and securely accessible to all authorized personnel whether they’re mobile, remote, or on-site.
 
Availability
Polycom Adoption Services are available today.
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Douglas Fearing- Co-Founder / President

A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.

Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.

Lois Fearing- Co-Founder/Accounting, Human Resources

A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.

Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.

Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.

Ehren Tresner-VP of Technology and Innovation

Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.

Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.

Ben Voeck-Director of Commercial AV

With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.

By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.

Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.

Chris Matson-Senior VP of Sales

Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.

Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.