April 15, 2021 - Epson America, Inc., will be participating in the upcoming Field Service Connect virtual event from April 27-29, 2021. The invite-only virtual event is customized for leaders in customer success, service and support.
What: The mission of Field Service Connect is to provide an interactive, high-level platform for the exchange of ideas, best practices and timely perspectives on optimizing field operations, empowering front-line workers, improving customer service, and moving beyond these turbulent times. The online event will offer one-on-one meetings, executive-level content and exclusive networking.
Epson will host a 40-minute interactive workshop at the event. Senior product manager Remi Del Mar will be providing insight on augmented reality (AR) remote assistance and workflow assembly software in industrial field service applications and offering one-on-one meetings with product experts. Epson will showcase its leading AR solutions, including:
Moverio® BT-40 and BT-40S Augmented Reality (AR) Smart Glasses: Epson recently introduced the Moverio BT-40 and BT-40S AR smart glasses, a new generation of award-winning Moverio AR smart glasses designed to deliver a high-quality AR viewing experience with maximum comfort. Designed for hybrid and remote workspaces, the new solutions offer a number of advances including a wider field of view (FOV), Full HD 1080p display resolution, high contrast, improved connectivity, and a more comfortable, adjustable and easy-to-wear design.
Moverio Assist Remote Assistance: Epson has its own remote assistance solution, Moverio Assist, which enables "see-what-I-see" real-time collaboration between remote experts and on-site personnel to accelerate repairs with fewer mistakes, leading to increased productivity, improved customer satisfaction and reduced travel costs. Compatible with a variety of integrators and partners, Moverio Assist allows enterprises and large businesses to expand usage scenarios and applications, including manufacturing, logistics, automotive, and more.
When: The Field Service Connect virtual event will be held on Tuesday, April 27, Wednesday, April 28, and Thursday, April 29. Epson will host "Augmented Reality for Field Service" on April 27 at 5:30 p.m. EDT.
Where: The Field Service Connect event is exclusively for service and support executives. Additional information can be found at https://fieldserviceusa.wbresearch.com/.
Why: As a global leader in imaging and projection technology, Epson delivers high quality, cost-effective solutions for hands-free AR experiences. Epson Moverio AR smart glasses and remote assistance platform Moverio Assist provide assistance, collaboration and training for cross-industry service, support and customer success leaders. For additional information, visit https://epson.com/moverio-augmented-reality.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
