Epson today announced Epson Moverio Assist is now available. The easy-to-use remote assistance and inspection solution using Moverio® smart glasses enables enterprises to address difficult repairs and work tasks out in the field in a cost-effective manner. Moverio Assist enables “see-what-I-see” real-time collaboration between remote experts and on-site personnel to accelerate repairs with fewer mistakes, leading to increased productivity, improved customer satisfaction and reduced travel costs.
Leveraging the Moverio Assist app and Epson’s breakthrough Si-OLED display technology featured on the Moverio smart glasses, Moverio Assist allows field technicians to view instructions, photos, PDFs, and videos in high quality while communicating with remote company personnel in real-time. Leading provider of environmental products, systems, and services, Encotech, Inc. recently adopted Moverio Assist into its environmental remediation business for troubleshooting, site walk-throughs, customer support, and service calls.
“Previously, phone conversations with field teams would sometimes stretch into hours – this has practically been eliminated by using Moverio Assist,” said Jason Lalli, vice president, Encotech, Inc. “We have tried handheld screens in the past but having two hands available for work is game-changing for us. Jobs and support that might have taken entire days can be done in hours or minutes, and we can focus on revenue generation while keeping our customers happy.”
Moverio Assist offers an affordable, hands-free remote assistance and inspection solution for small, medium and large enterprises. Unlike using handheld tablets or smartphones, field technicians wearing the Moverio BT-300 or BT-350 ANSI smart glasses with a built-in camera have their hands free to make repairs while collaborating in real-time with company experts using the Moverio Assist app.
“Our goal was to develop a modern, hands-free solution that meets both performance and easy-to-use design needs for remote experts and on-site field personnel,” said Leon Laroue, technical product manager, Augmented Reality, Epson America, Inc. “We are already seeing great success with companies like Encotech, and we are excited at the prospect of how different companies in different industries will be able to easily and accurately connect users for real-time collaboration, which can increase productivity and save money.”
Availability and Pricing
Moverio Assist is available now with monthly subscription plans based on minutes starting from as low as $39.99 a month per pair of Moverio glasses. For environments that require safety glasses, the Moverio BT-350 ANSI model includes indoor and outdoor safety shields that meet ANSI Z87.1 safety certification requirements. Epson will offer a $100 mail-in rebate for every Epson Moverio Assist subscription purchased within 30 days of an Moverio BT-300 or BT-350 ANSI smart glasses purchase between Sept. 1 and Dec. 31, 2019. Service requirements include:
For additional information, visit www.epson.com/moverioassist or www.moverioassist.com. For the full Encotech case study, click here. Moverio Assist will also be on display at the Epson Robot booth (LS-5989) at Pack Expo in Las Vegas from Sept. 23-25, 2019.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
