Introduction
Generali is a leading global insurance company providing a comprehensive range of products across life, health, and property insurance for both individuals and businesses. The organization operates with a strong presence in 50 countries across Europe, Asia, and the Americas, serving 70 million customers worldwide.
The challenge
Generali set out to transform their Hong Kong office into a modern, flexible workspace equipped with a seamless, multi-platform video conferencing experience that would work flawlessly for both internal teams and external partners. The company sought to improve operation efficiency, as meeting setups were time-consuming and often disrupted productivity. Generali wanted a trusted partner to deliver an effortless, scalable, and visual appealing AV solution that enhanced functionality and streamlined the user experience.
The solution
Generali decided to use advanced technology from the Crestron ecosystem, chosen for its connectivity, synchronization, and modern design. The Crestron platforms also aligned with Generali’s existing infrastructure, as their meeting rooms already used Crestron control systems.
The technology
Generali’s meeting spaces are powered by the Crestron platform, designed to deliver a smooth and efficient experience for rooms ranging from small 6-person spaces to a large 100-person conference room. Crestron AirMedia® wireless collaboration technology and DM NVX® AV-over-IP solutions work together to improve usability, simplify operations, and integrate smoothly with different room layouts and existing infrastructure. A centralized Crestron touch screen interface makes it easy to manage devices and control all room technologies.
Generali needed a user-friendly solution that would provide broad videoconferencing compatibility to accommodate visitors and guests, many of whom relied on Apple devices. With the Crestron AirMedia® Connect Adaptor, users simply plug the device into their laptop and leverage the in-room peripherals for wireless conferencing and contest sharing. Now, guests can walk into the room and begin a virtual meeting or pull up a presentation to share with in-room participants from their familiar, personal device. Beyond the new capabilities the AirMedia Connect Adaptor brings to these spaces, the solution is also very compact to fit in with the sleek office design.
With the Crestron AirMedia® platform, users can share content instantly from their devices while accessing features like synchronized calendars and customizable welcome screens, which can also serve as marketing tools during events. The platform enables digital signage in meeting spaces without requiring extra equipment, making the most of the room’s functionality.
DM NVX® AV-over-IP technology ensures high-quality image tranmission from the server room to meeting spaces without adding extra in-room hardware. This keeps rooms clutter-free and preserves the aesthetics of the space. The flexibility of the platform also allows for quick adjustments to combined meeting rooms, making layout changes and room reconfigurations simple. The touch screen interface replaces the need for multiple remotes, creating a user-friendly experience. For town hall events, Genearli can have synchronized displays across the office to deliver real-time content, ensuring a cohesive experience.
By leveraging Crestron’s advanced solutions, Generali transformed their meeting spaces into efficient, high-performance, and easy-to-use environments. The advanced integrations and thoughtful design improved operational efficiency, enhanced user satisfaction, and reduced the need for technical support.
The results
By centralizing equipment in the server room and using AV-over-IP technology, the system reduced the need for IT support, cutting personnel costs and streamlining operations. This setup also improved the aesthetics of meeting rooms by minimizing visible equipment, creating a cleaner, more organized space. The system’s flexibility allowed screens and systems to be easily repositioned within conference rooms via simple network node connections. The DM NVX solution enable seamless image and sound transmission over the network, enhancing connectivity. These features not only enhanced the functionality of the meeting spaces but also exceeded the client’s expectations, delivering a “wow-worthy” level of customer satisfaction.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
