With upwards of 85 offices located throughout the southeast, a leading dental service organization needed a solution to better engage staff at all their different offices at once. Each office had meetings but did not have a way to easily collaborate with other offices and rarely used the essential employee intranet. By installing Sharp's NEC displays, with the soundbar and cameras, all offices are now able to have daily morning meetings with each office to talk about the cases coming in for that day.
Business Environment Challenges
A leading dental service organization which provides dental care to over 1 million patients through its broad practice network, offers general, specialty, and cosmetic dental care, including restorative, prosthodontic, endodontic, oral surgery, periodontics, pediatric, and orthodontic treatment.
The dental organization has upwards of 85 offices located throughout the southeast. The corporation wanted to better engage with all their staff at once. Each office would have meetings, but they did not have a way to easily collaborate with other dentists or hygienists in the other offices. They had an employee intranet where they would store important forms or other items necessary for employees to complete their jobs but staff rarely used the platform, thus not seeing essential information.
Technology Solutions
They reached out to Sharp Business Systems in Miami to investigate a solution that could help engage their employees in all of their offices. Each location had an underutilized break room and they decided to turn it into a huddle space. Sharp provided a 55" Class (54.6" diagonal) NEC 4K UHD LED Display in each space and paired them each with a Yamaha soundbar, Microsoft Teams and a Huddly smart camera. The dental organization decided to do a beta test of the system in a few different offices and when they were satisfied, they deployed them in every office.
Proven Results
By installing the NEC displays, with the soundbar and cameras, all offices are now able to have daily morning meetings with each office to talk about the cases coming in for that day. Hygiene teams can collaborate on different patient cases so they can always receive a second opinion immediately. The teams also have scheduled regional meetings.
The dental organization feels the NEC displays greatly enhanced the instant communication of key messaging. For example, when a potential hurricane was approaching, all locations knew exactly what they needed to do and messages on the displays were updated immediately. The displays are also used to feature employee recognition. New hires, anniversaries, major practice accomplishments and outstanding performers are celebrated on a regular basis.
The employees using the system were a bit skeptical at first. Getting them comfortable with it was the biggest challenge. What they did to overcome this was to leverage their Marketing Operations department for each region, who would have conduct training sessions while using the boards in their meetings to help with adoption. Now, key training programs and meetings can be held in a fraction of the time it used to take. Team members are able to gather in the break rooms and training can be broadcasted to entire groups instantly. Collaboration has increased efficiencies and allows the team to utilize the technology to provide better care for their patients.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
