Pittsburgh Pirates ticket sales representatives make upward of 80 calls each day. That’s a lot of chatter, and the wrong equipment can exacerbate any difficulties. Pirates’ reps found themselves in this very struggle recently, plugging away with outdated, corded headsets that connected analog-style to computers and didn’t leave much to the imagination when it came to hearing neighbors’ conversations.
The sales team supports a billion-dollar business, and it needed a quality headset that could empower reps to do their jobs quicker and more efficiently, whether in the office or at home.
By turning to Jabra Evolve2 65 headsets, members of this team enjoyed a significantly more comfortable work experience. The mobile headsets passively cancel out noise on either end of the line, meaning reps and customers alike heard the conversation rather than background noise, reducing the number of interruptions and need for constant repetition. Jabra headsets integrate with RingCentral, the Pirates’ UC system of choice, and allow reps a hands-free and cord-free arrangement.
Upgrading to professional wireless headsets
Jabra’s professional headsets let everyone from sales reps to office managers enjoy a private office, wherever their actual desk may be. Built for the modern worker, the Jabra headphones offer flexibility, even in noisy offices and integrate seamlessly with unified communications systems. And because they’re wireless, team members can work distraction-free anywhere they go.
Improved sound quality increases efficiency
By turning to Jabra Evolve2 65 headsets, the Pittsburgh Pirates team enjoyed a significantly more comfortable work experience. The mobile headsets passively cancel out noise on either end of the line, meaning reps and customers alike heard the conversation rather than background noise, reducing the number of interruptions and need for constant repetition.
With Jabra Evolve2 65, the Pirates’ sales team was able to increase the volume of daily customer touchpoints. This in turn increased the efficiency with which the team can find new customers, sell tickets and keep current customers coming back to the park.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
