Circle Wellness is the next evolution in wellness, offering guests a completely self-guided experience for services ranging from hot stone therapy to cold water plunges. Located on Granville Island in Vancouver, Canada, guests can book circuit sessions at their convenience, seven days a week. This spa is the first of its kind and the company has plans for expansion to other key markets across North America.
the challenge
At Circle Wellness, guests drive their own visit and can enjoy one of six circuits with multiple therapeutic elements, including wet, dry, hot, cold, and different natural textures in isolated pods. Upon arrival, guests are briefly greeted by a receptionist to check in before being directed to their circuit for their scheduled session. This limited interaction with the staff meant a strong technology backbone would be essential to automating these services at the start of each session.
the solution
Intersystem Controls was selected as the AV integrator to program and design an immersive and fully automated central control system for this project due to its extensive programming expertise. Crestron control was the solution of choice due to the limitless possibilities that the technology could offer while providing the flexibility and reliability required for the spa to run smoothly.
the technology
Circle Wellness is unlike any other spa. Guests can truly unwind and relax with a private experience at their fingertips with three unique experience offerings which include the Hot and Cold tubs, the Stone Bed, and the WellPod. The WellPod is a reinvention of the sauna: a multi-sensory wellness room featuring Himalayan salt walls, thermally modified wood finishes, multi-channel lighting, radiant infrared heating system, fresh air ventilation, and encompassing surround sound. Technology plays a critical role in driving the experience for guests as they take part in the circuits.
The seamless integration with the online booking software was key, ensuring a user-friendly experience for potential clients, allowing them to effortlessly check availability and schedule appointments. The Crestron app then communicates all confirmed appointments to the designated circuits initiating the pre-check-in events which include filling the tubs and setting the room ambiance. Once they arrive, beyond a quick hello from the staff, the Crestron touch screens serve as the primary automation interface that enhances the overall efficiency of the spa management.
When their WellPod session begins, the sound and the lighting sequences adjust as needed throughout the entirety of the session. To indicate that the guests’ experience has come to an end, the lights subtly come back on, and the music fades to a stop. Once the guest has left their circuit, the touch screen indicates the room is ready to be cleaned so that the space can be prepped for the next session.
The Crestron control system provides the flexibility and reliability required to achieve the luxury experience that the guests benefit from. While the space is outfitted with an advanced system, the guests do not need to interact with the technology apart from pressing a button to begin the WellPod session, as everything is automated throughout their session.
the results
With automation at its heart, Circle Wellness has created a unique oasis that allows guests to take some time to disconnect from the world as they reconnect with themselves. Using Crestron technology, Intersystem Controls designed a dependable and seamless system that serves as the backbone for business operations.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
