Pacific Service Credit Union is a full-service financial institution serving several counties surrounding its Concord, California headquarters. Pacific Service Credit Union is dedicated to providing trustworthy products and services to its 65,000 members to help them achieve their monetary goals and strengthen their financial lives. For the past four years, Pacific Service Credit Union has been named a top workplace in the Bay Area and a top corporate philanthropist for the past seven years by the San Francisco Business Times.
THE CHALLENGE:
As the business grew, Pacific Service Credit Union needed more space for employees to collaborate, work efficiently, and participate in the awardwinning office culture. The credit union decided to purchase and renovate an existing building to house its corporate office and an accompanying branch. The gut remodel allowed Pacific Service Credit Union to incorporate new technology and modernize the building to fit its brand while keeping up with the expanding business.
THE SOLUTION:
With a beautiful new space, the credit union needed technology to support their employees during the shift to hybrid work. With the help of Creation Networks, Inc., Pacific Service Credit Union was able to implement new technology that fits seamlessly into their newly designed office.
THE TECHNOLOGY:
Crestron controls multiple spaces within the Pacific Service Credit Union HQ, including offices and boardrooms. Standard offices and meeting rooms are equipped with Crestron Flex for ease of use and provide a uniform meeting room setup. The access to an effortless meeting experience creates simple, BYOD, onetouch-to-join videoconferencing collaboration with remote employees or clients. A front-of-room soundbar paired with a camera provides an exceptional audio and video experience so that employees can easily connect and engage with clients from anywhere.
Pacific Service Credit Union’s boardroom is controlled by a Crestron touch screen that allows for the switching and routing of content as well as an interface for joining a meeting platform within the room. To complement the new and modern office design, Pacific Service Credit Union leverages a video wall that showcases refreshed content and enables simple presentation capabilities for employees to present through HDMI® connectivity. Another room consisting of a classroomstyle collaboration doubles as a Crestron Flex training room for employees. The large display ensures employees are able to see anywhere in the room, and the multiple cameras capture the whole room for remote participants.
While renovating the office, Pacific Service Credit Union knew they needed spaces for electronic collaboration. Within new conference rooms, Creation Networks, Inc. implemented large dual monitors that are perfect for screen sharing, hybrid collaboration, and employee engagement. This enables in-room participants to always see their remote colleagues and the shared content rather than one or the other. Crestron technology has been instrumental in allowing Pacific Service Credit Union to collaborate with others who may not be physically present.
RESULTS:
With the help of Creation Networks, Inc., Pacific Service Credit Union can use Crestron technology seamlessly throughout their office. The response from employees has been very positive, and the systems are in use daily.
“We were able to train Pacific Service Credit Union’s employees on the Crestron technology, and the transition for them was fast and flawless," says Eric Benson, Director of Engineering at Creation Networks, Inc.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
