Headquartered in Pearl River, New York, Brosnan Risk Consultants holds the title of the largest privately held security company in America. Founded in 1996 by Patrick J. Brosnan, Brosnan has successfully patented Smart Security Solutions that integrate law enforcement, military, security professionals, and IT personnel with state-of-the-art technology to supply the best security resolutions.
THE CHALLENGE
Serge Suponitskiy, Chief Information Officer at Brosnan, had already been searching for a new unified communications standard, but the pandemic further accelerated that need. Brosnan needed technology that would not only improve interactions with their customers but also enable them to communicate in a timely manner during emergencies.
THE CHALLENGE
Serge Suponitskiy, Chief Information Officer at Brosnan, had already been searching for a new unified communications standard, but the pandemic further accelerated that need. Brosnan needed technology that would not only improve interactions with their customers but also enable them to communicate in a timely manner during emergencies.
THE TECHNOLOGY
Equipped with Crestron Flex, the meeting rooms now provide employees with the ideal communication platform needed to connect and collaborate with their clients and employees, which is especially important during times of social unrest. Active in 46 states, the Brosnan team uses Crestron Flex in every conference room so employees can be connected 24/7/365. To ensure that Brosnan employees felt confident while using Crestron solutions, Brosnan focused on the importance of change management, training, education, and face-to-face training with their employees. The easy-to-use Crestron Flex systems quickly became a favorite way to meet virtually and tie Brosnan employees together in a way that had never been done before.
Crestron and Microsoft Teams® Panels allow Brosnan employees to book a meeting room for their desired duration. The purple glow on the panel notifies other Brosnan employees that the room is unavailable and the green glow on the panel indicates the room is open. This has made managing and supporting their rooms substantially easier for Suponitskiy and his team with an automated system.
The Emergency Operations Center (EOC) is where Brosnan employees connect with their customers and security officers on-site. In this space, a Crestron Control System provides unified control over the various aspects, while Crestron Flex helps keep employees in the EOC connected with those in the field. The Control System connects both Crestron technology and third-party devices such as microphones, speakers, and lighting to ensure all aspects of Brosnan's facility are easily controlled, to provide the most productive environments for their teams. Crestron provides a reliable technology infrastructure that keeps this room operational for any emergency situation, allowing the Brosnan security teams to respond tactfully and quickly.
RESULTS
With Crestron Flex, Brosnan was able to provide seamless communication between operators and security guards in the field to address situations in a timely manner. “Crestron has provided our teams with a technological backbone that improves the visual experience of our office and connects our teams effectively, making a huge difference in our daily operations,” says Suponitskiy.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
