With more than 18 million subscribers, Total Access Communication Public Company Limited, commonly known as DTAC, is one of the largest telecommunications providers in Thailand. As the uptake of video conferencing continued to accelerate, it became increasingly clear that DTAC’s teams would need access to collaborative environments and workplace meeting rooms if the business was to continue running efficiently and employees were going to remain productive. The company’s 4,000 employees are based at Chamchuri Square, Bangkok, in an office tower covering 62,000 square meters over 20 floors.
THE CHALLENGE
DTAC witnessed first-hand the widespread adoption of video conferencing during the COVID-19 pandemic, as organizations maneuvered to accommodate a new hybrid workforce that urgently needed to stay connected. As the uptake of video conferencing continued to accelerate, it became increasingly clear that DTAC's teams would need access to collaborative environments and workplace meeting rooms if the business was to continue running efficiently and employees were going to remain productive. To meet this challenge, DTAC had to overhaul almost 100 meeting rooms and collaboration zones in their Chamchuri Square headquarters, each of which had unique requirements: The rooms needed video-conferencing capabilities and had to be adaptable to all manner of meetings and seminars.
THE SOLUTION
DTAC partnered with Vega Thailand to design and integrate unified audio visual communications systems throughout their meeting and collaboration spaces. Together, they quickly identified Crestron as the ideal manufacturer to provide what they needed: a smart end-to-end solution that would support video, audio, and conferencing systems with room controls that were easy to use.
THE TECHNOLOGY
Crestron became the critical centre of the AV system that Vega Thailand designed for DTAC, providing sure-fire solutions that seamlessly integrated audio, visual, camera, and display technologies. Crestron Flex Video Conferencing solutions enabled DTAC to equip meeting rooms of variable sizes and configurations with front-of-room or table top conferencing devices. Though the collaboration experiences could be tailored to meet individual room needs, Crestron Flex offered a consistent user experience across meeting spaces, and its BYOD feature made it simple and straightforward for employees to use their preferred devices when connecting to meetings. The technology used in larger, more complex spaces, such as the boardroom, training room and library, needed to be specialized for consistent high-performance. With Crestron control systems, dtac have ultimate flexibility — they’re able to manage and switch between multiple displays and devices with ease. Crestron Digital Media™ technology further enhances the content distribution experience allowing the team to confidently transmit 4K video and perfect audio. The Crestron touch screens installed in the training room allow users to easily customize the space to meet their specific needs. It was imperative that dtac’s teams were able to focus on education, not the technology, while in the training room. The simple, clean interfaces of the Crestron touch screens were ideal for DTAC.
RESULTS
Using Crestron, DTAC was able to implement an AV system that works in perfect harmony with their workplace architecture. The robust Crestron ecosystem has bolstered DTAC's transition to creating a modern workplace environment where employees can engage and collaborate more effectively than ever. “With Crestron, dtac have upgraded to an ultramodern workplace that is more resilient, more productive, and more collaborative,” explains Piyada. The new technology has future-readied the infrastructure at DTAC while providing a more productive and successful experience.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
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