The Customer
A local AV Design company is working with a multi-state theme park to deploy multiple messages within their parks.
The challenge
Those long lines at Theme Parks can be so tedious, but many parks now put in multiple displays with entertaining content to temper the boredom and frustration. In fact, the successful operator no doubt builds excitement and enthusiasm for the ride and park with great content and reliable displays. The customer was looking to not only distribute the video, but they also wanted to control the remote displays, which only support serial commands.
The Hall Research Solution
Recently Hall Research got to meet the challenge when an AV Design Engineer contacted them regarding their need to deploy an AV over IP Solution to multiple theme parks. His ambitious design involved extending over 100 video sources to 500+ remote displays over multiple theme parks on his 10G Network. In his research, he luckily found the FHD264 system from Hall Research, which he believed would be the perfect AV Over IP Solution with Serial Over IP (SoIP) control.
The Benefits of Working with Hall Research
The engineer reached out to the Hall Research support team and explained his project details and requested samples for evaluation. The sales and support teams reacted swiftly and sent him the evaluation samples. When he installed the evaluation samples at his site, he was impressed by the quality and performance of the product. While he solved the video extension problem, his requirement for controlling the remote displays using RS-232 was only partially satisfied with the FHD’s default behavior. The problem was not in sending the commands to the remote displays, it was at the receiving end where differentiating the responses back from multiple displays was not separated. He expressed his concern back to the HR Support team, and they promised to solve his problem with a firmware update. In the next couple of days, the Hall Research Engineering team developed new modes in both the encoder and decoder to solve this problem. These modes not only satisfied his needs, but they also added more advanced features to alleviate any future problems that he may not have anticipated.
The customer was able to install the system he had designed, and he also communicated a need that the designing engineers had not foreseen which allowed them to improve the firmware to be installed on all new models.
A graduate of DeVry Institute of Technology, Doug has been in the Technology industry since 1976 and actively oversees Fearing’s daily operations. Along with his wife, Lois, and three others, Doug started Fearing’s in a 600 square-foot facility in Portage, Wisconsin. In the 25 years since, the company has grown to over 30 employees with offices in Madison and Milwaukee, Wisconsin. Doug likes to say he’s a “TV Technician with a dream� going back to his history with the family’s original business-Fearing’s TV and Appliance.
Doug values time with family, watersports, hiking, snowshoeing and skiing. In addition to being a devoted member of his church, Doug serves as Board President for Kinship Mentoring of Columbia County, Board member of Schools for Haiti and Scripture Chair of the Gideons-Portage camp.
A graduate of MATC, Lois oversees Fearing’s daily book keeping along with various HR responsibilities.
Along with Doug, Lois is deeply connected to community outreach, serving as a Board member and Fundraising Committee Chairperson for Kinship Mentoring of Columbia County. She also serves on the Schools for Haiti Fundraising committee. In addition, Lois’ ongoing passion and commitment to provide care for the elderly comes from her 10-year history of working in a Reedsburg, Wisconsin Nursing home.
Lois enjoys singing, hiking, sunny days on the pontoon, and spending time with her 4 grandchildren.
Ehren drives Fearing’s technology by continually seeking out trends to enhance capabilities while supporting Sales, Engineering and Installation teams. Throughout his years with Fearing’s, Ehren’s talent and vision have joined forces to create a wide variety of projects and strategic solutions that exceed expectation.
Ehren loves music, family time, movies, nature, sustainability efforts and electric vehicles.
With 10 years with Fearing’s and over twice that long in the industry, Ben continues to lead, coordinate, and develop the Commercial AV team.
By consistently delivering an outstanding experience and outcome, Ben contributes to the Fearing’s legacy of long-lasting partnerships that truly make a difference. Whatever the Commercial AV need may be, Ben and team deliver at the highest level.
Ben is an avid fisherman and photographer. He enjoys coaching his sons and other youth.
Chris has been with Fearing’s for 20 years and in the industry for over 2 decades. As a Certified leader in Sales Acceleration and trained in EOS (Entrepreneurial Operating Systems), Chris successfully utilizes his skills to lead the Fearing’s Salesforce. Chris and team are motivated and driven to develop new client partnerships while continuing to reinforce loyal long-term relationships with ongoing Service excellence.
Married for 19 years with 3 children, Chris enjoys skiing, hiking, fishing, boating, hunting, camping and golf. He’s also been actively involved as a Youth Football and Softball coach for his family and others.
